Auto & Consumer Finance
Drive more on-time payments and borrower satisfaction with next-gen electronic billing, presentment and payment experiences for consumer lending from Paymentus.
Improve Loan Performance
Simplified Servicing for Prime and Non-Prime Lending
Increase borrower satisfaction through an inclusive payment platform that offers everything from traditional ACH to digital wallets and cash bill pay at Walmart. Borrowers also enjoy the flexibility to pay through their preferred channels including IVR, text, email, chatbot and more. Lenders can add further convenience with AutoPay and payment plan options.
Optimize Platform Performance
A Complete Billing & Payment Solution From a Single Vendor
Gain expanded payment methods, innovative payment channels and simplified reporting and reconciliation all in a single solution from one vendor. Paymentus gives lenders the power to quickly add new offerings and seamlessly integrate with your loan management system without the need for added gateways or contracts.
A SMARTER WAY TO REPAY
Leverage end-to-end capabilities that transform your borrower billing and payment experience.
Optimized Customer Experience
Deliver a modern billing and payment experience that exceeds consumer expectations, reduces servicing costs and improves loyalty.
Greater Payment Choice
We offer more payment options than any other provider – including popular digital wallets such as PayPal – so borrowers have the power to pay exactly the way they want, using the payment channel they want.
Complete Security
Paymentus offers a holistic, PCI Level 1 Compliant solution that mitigates fraud and risk concerns by eliminating the need for added gateways and vendors.
Strategic Marketing Support
Go beyond the bill with complimentary marketing support that is proven to drive the adoption of new and cost-efficient payment choices.
Impactful Reminders
Drive on-time payments with automated alerts and notifications sent directly to borrowers’ phones, email and text – whichever they prefer.
Scheduling Convenience
Make it easy for borrowers to set it and forget it with intuitive scheduling and recurring payments through AutoPay and intuitive payment plans.
We are extremely impressed to have a vendor come back to us with what we wanted and more! With Paymentus, we will easily surpass our competition.”
– National Auto Finance Organization
INDUSTRY REPORTS
Benefit from Best in Class Client Service & Product Features
Get an inside look at how Paymentus earned top scores for Client Service and Product Features, and how these capabilities can help you deliver an unmatched billing and payment experience.
INDUSTRY REPORT
How Americans Pay Their Bills
This timely report offers the clearest view of the payment methods and channels preferred by borrowers – all to keep you ahead of the consumer trends and preferences driving today’s bill pay landscape.
Explore Our Capabilities
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Autopay
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Call Center & Secure Service®
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Chatbot
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
Customer Communication
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Disbursements
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
EBilling & Presentment
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Mobile
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
One-Time Payment
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Pay-by-Email
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Pay-by-Text
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Phone Payments & IVR
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Point-of-Sale & Kiosks
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Self-Service Portal
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.
Ready to Put Your Collections Into High Gear?
Let's talk! We’d love to show how our eBilling can put your organization in the fast lane to more on-time payments and greater borrower satisfaction.