3 Property Management Payment Modernization Strategies
“Modernization mode” is something we talk a lot about at Paymentus, and there are two main reasons for this. One, modernization is a necessity in meeting the expectations of today’s bill payers. Legacy software is too slow, limited and inflexible when it comes to offering the bill payment experience bill payers – especially younger ones – expect.
Two, modernization is not a switch you just turn on and off. That’s why we call it a mode. It’s an organizational commitment to breaking free of legacy limitations and deploying a solution that is comprehensive, inclusive and designed to deliver ongoing innovation.
Why Property Managers Must Enter Modernization Mode
According to the latest How Americans Pay Their Bills industry report, 49.9% of rent payments are made as one-time, in-person payments – easily the highest percentage among all billing categories (utility, taxes, telecommunications, etc.).
This one stat highlights two very important challenges for property managers:
Failing to meet these expectations risks late payments, unhappy tenants and more staff time spent chasing collections.
3 Essential Billing & Payment Modernization Mode Strategies for Property Management
Here’s how property managers can enter modernization mode and deliver the holistic experience tailored toward today’s tenants.
1. Partner with a Best-in-Class Payment Technology Provider
Everything flows from here. Your billing and payment partner provides the foundation for your platform and its performance. Working with a vetted, trusted and experienced billing and payment partner should be table stakes.
The real key lies within the solution itself. Legacy payment systems already have inherent limitations. These systems – sometimes decades old – are more vulnerable to security breaches, offer disjointed back-office functionality and are costly to maintain.
But a “modern” payment solution can be just as unwieldy if not specifically engineered for maximum flexibility. In these instances, innovation comes in the form of having to add additional layers and contracts should you want to add payment options like digital wallets.
A best-in-class solution is one that offers pre-existing, supported real-time integrations with advanced payment options, simplified reporting and reconciliation, a streamlined implementation process and bank-level security. This delivers everything you need in a single solution, without the need for added vendors, fees or IT development.
2. Prioritize Delivering an Ultra-Modern Payment Ecosystem
When considering the modernization of your billing and payment solution, it’s important to consider the whole experience for both tenants and staff.
Adding payment options like digital wallets is great, but if these transactions are ultimately invisible within your reporting and reconciliations, they cause more harm than good.
An ultra-modern payment ecosystem is one that first addresses all of your property’s payment needs: rent, utilities, maintenance fees and more.
From there, residents are offered expanded payment methods (credit cards, digital wallets, etc.), payment channels and features (text, digital disbursements, chatbots, notifications, etc.). Each of these should then be visible in real time through an advanced, seamlessly integrated analytics and reporting dashboard.
3. Select a Holistic Payment Solution
The most important aspect of deploying an ultra-modern payment ecosystem is finding a single provider that can offer everything in an integrated solution. One of the biggest challenges many properties face is trying to innovate on a legacy solution that’s not built for today’s payment methods and channels.
Inevitably, this leads to added layers, greater complexity and potentially dangerous gaps from systems being patchworked together.
Offering a single integration layer that brings together omnichannel payments, real estate software systems, payment processing services and real-time reporting delivers the ultimate in efficiency and performance. This also offers the opportunity to continuously expand your platform to accommodate new products, features and payment methods as they come to market.
Of course, partnering with a leading software provider that can deliver a modern resident engagement hub helps to maximize the power of the full solution. In this way, tenants get an easy-to-navigate platform that meets all of their billing and payment expectations.
Whether you’re looking to modernize your payment options or wanting secure, integrated payments to maximize your existing real estate software, we’re here to help. Learn more by visiting Paymentus.com/property-management or schedule some time to speak with a Paymentus Property Management billing and payment expert.
