For generations, the Olympics has stood as the ultimate showcase of athletic prowess. Through hard work, determination and a lifelong commitment to achieving the seemingly impossible, Olympians throughout the course of history have inspired and captivated us.
Today, they’ve inspired us not to perform any type of triple axels or hop in a pool to swim 400m as fast as humanly possible. Instead, we’d like to talk about two gold medal billing and payment capabilities that all revenue cycle managers must add to their billing and payment solutions.
Call Center & Secure Service® – Gold Medal for Convenient Security
With an estimated price tag of more than $2 billion, the Change Healthcare data breach served as a stark example of the need for healthcare providers to remain vigilant in the fight against cybercrime.
The challenge, however, lies in incorporating security measures that streamline the patient experience. This is especially important for billing and payments, where almost all data is sensitive. Here, healthcare providers must seek solutions that improve the experience for both patients and staff.
For instance, Paymentus offers the patented, phone-based Secure Service feature. This feature allows patients to make payments by phone while removing healthcare providers from PCI-compliance burdens related to live phone calls. Patients can speak to live agents and then input their payment details, which are shielded from agents entirely. Patients get a simple, easy-to-use payment experience while agents can assist without exposure to personal patient information.
Digital Disbursements – Gold Medal for Speed
Your patient relationship extends beyond the date of service. A great experience post encounter can ensure patient loyalty in the future and earn your health system more referrals.
Patients expecting a credit balance refund will want their money as quickly as possible, especially in light of their medical expenses. Digital disbursements give you the power to eliminate the costs of cutting checks and the possibility that they may become lost in the mail.
Digital disbursements are not only fast, they also allow you to send deposits directly to your patient's preferred payment method. Additionally, your organization will benefit from simplified tracking and reconciliation, ensuring that your books are accurate almost up to the second.
Go For the Gold
Secure Service and digital disbursements are a standard part of the best-in-class Paymentus billing and payment solution – making it ideal for revenue cycle managers looking to improve the patient experience across the entire patient journey. In an industry where payments are ripe for a change, see how the omnichannel solution offers ACH, popular digital wallets (PayPal, Venmo, PayPal Credit, Apple Pay and Google Pay), AutoPay, in-store cash bill pay and more to help you meet any patient payment preference.
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