One of the most disruptive times in a person’s life revolves around moving. Between the packing, the costs, the endless search for boxes—it’s a wonder anyone moves at all. Staying put is just so easy in comparison, even if you have outgrown the house.
It’s the same with billing and payment solutions, where the idea of replacing an existing system can seem painstaking and risky. However, avoiding inertia shouldn’t be a motivating factor in making a move. If you’re going to make a move, it needs to be something that improves the situation for you and your customers.
How you get there, however, can make a world of difference for your team and your organization. And when it comes to migrations, it’s nice to have a duck on your side.
Full-Service Implementations
Confronting the challenge of change depends largely on the team backing your move. In terms of a home, consider the difference between packing yourself and relying on friends with trucks versus a team of movers who pack, load, ship, deliver and unload your stuff at the new location.
Simple has been a staple of Paymentus literally since its inception.
The full-service solution provided by the latter is similar to how Paymentus approaches client migrations. Each project features dedicated team members that include Paymentus Technical Implementation Managers, Project Managers and key internal stakeholders that are identified by the client. A project meeting schedule is established, ensuring key milestones are met and issues are surfaced and addressed prior to launch.
Billing & Payment System Integrations
A challenge for many organizations is ensuring compatibility with an existing CIS or ERP system of record. Tight integrations are essential in optimizing performance and minimizing disruption.
For instance, Paymentus offers 400+ integrations to leading systems, ensuring our clients can experience a seamless transition and take full advantage of the systems they know and enjoy.
Ensuring these integrations are fully operable relies on thorough testing within a secure sandbox. Through this testing, billers can guarantee that customer accounts and payment information can be updated in real time.
Customer Data Migration
Accurate and actionable customer data is a foundational element of any billing and payment system. Unfortunately, many legacy providers can make it difficult or costly to migrate this data to a new system. In these instances, immediate adoption of the new system will rely more on marketing than a technical solution.
For many organizations, marketing resources are either slim or nonexistent. However, if the success of a new digital billing and payment portal relies on customers having to register or re-enroll, marketing then becomes a necessity. This is so important that Paymentus offers complimentary marketing support in our Client Adoption Success Team (CAST).
Not only can marketing drive adoption, it can also help smooth the possible disruption felt by customers who may have to register or re-enroll in AutoPay. Proper marketing can explain the benefits and simplify the process, helping to make customers both aware of the move and excited about how it will transform their bill pay experience.
Whether it’s changing addresses, heading south for the winter or expanding your billing and payment capabilities, putting a migration in the hands (or wings) of a proven expert can eliminate the short-term pain and accelerate the long-term benefits. If your organization isn’t benefiting from best-in-class billing and payments, it’s time to pack your things and make a move.
Want to see how easy it is to make the move to Paymentus? Contact us today to speak with one of our billing and payment experts. We’d love to show how and why more organizations are moving to the top-rated, holistic Paymentus solution.
