Bills are being skipped
of Americans report making late payments 1
Meet the consumer challenges and expectations shaping today's billing and payment landscape.
of Americans report making late payments 1
of subscribers say they prefer Digital payment methods when paying their bills 2
A negative experience with a customer service representative was rated as the second most common reason for subscriber churn 3
4.5% of U.S. households (5.9 million) are unbanked & 14.1% of U.S. households (18.7 million) are underbanked 4
of Millennials reporting ease of making a payment as a key factor in which bills they prioritize 5
Download 5 Plays to Improve Billing & Payments for Telecoms for an in-depth look at how you can meet these expectations to create a game-winning payment experience.