Top 5 Reasons To Review Your Bill & Payment Strategy

Meet the consumer challenges and expectations shaping today's billing and payment landscape.


Bills are being skipped

of Americans report making late payments 1

Customers Want Digital Payments & Options

of subscribers say they prefer Digital payment methods when paying their bills 2

Customer Communication is a loyalty driver

A negative experience with a customer service representative was rated as the second most common reason for subscriber churn 3

Customers Need Cash Options

4.5% of U.S. households (5.9 million) are unbanked & 14.1% of U.S. households (18.7 million) are underbanked 4

The Demand For Self-Service Is Growing

of Millennials reporting ease of making a payment as a key factor in which bills they prioritize 5

Build Your Perfect

Bill Pay Game Plan

Download 5 Plays to Improve Billing & Payments for Telecoms for an in-depth look at how you can meet these expectations to create a game-winning payment experience.