Virtual Learning

Consumer dissatisfaction with waiting for paper checks for claims, deposit returns, and refunds is at an all-time high. In fact, 1/3 of U.S. consumers are willing to pay to have faster access to disbursements that are paid to them. Join us to understand how critical it is to offer modern outbound payment solutions. We’ll cover the top 5 areas where digital disbursements can deliver faster, simpler business-to-consumer payments resulting in increased customer satisfaction, reduced manual efforts and lower costs.

We’re going beyond traditional forms of informative account-based notifications. While automated phone and email notifications are highly valued and critical throughout the billing and payment process, advanced notifications via text, mobile wallets, voice assistants, and payable PDFs are modern notification options that keep customers informed, their way, and help you collect payments faster.

Instantly accept customer payments and support and resolve customer questions with a self-service tool you can count on 24/7. Learn all the ways chatbots can provide assistance and insight to customers while paying their bills all while enabling secure payment capture.

Adding digital wallet payment channels like PayPal, Venmo, PayPal Credit, Amazon Pay (and many more) can result in greater digital adoption, accelerated revenue collections, and improved customer satisfaction across all the customer segments including the underserved and underbanked when they need it most.

Beyond patient engagement, help personalize the billing and payment experience and tap into features that drive patients to take action.

By informing patients of due dates and actions needed, you're more likely to collect revenue quickly. In this 15-minute session we'll cover how you can deliver a patient-centered bill payment experience that improves transparency, choice, and payment speed for today's patients.

In this webinar, you'll:

• Learn how to leverage the growth of modern payment channels to provide patients ALL the ways to receive bills and make payments and drive adoption
• Understand the positive impact that patient-specific billing and payment notifications, reminders, and payment plans have on bill pay efficiency and satisfaction
• Explore insights and tactics from within and outside the healthcare industry that enable you to collect BEFORE having to outsource to a collections agency

Best practices and tips for driving awareness and increased electronic payment usage within your organization. We will cover the many no-cost tools and resources available from Paymentus that have proven successful in maximizing customer adoption and ensuring billers receive the most benefit from your electronic billing and payment solution. We’ll also review the outbound notification channels you have at your disposal to improve customer communication overall.

Debt accumulation is one of many impacts on consumers in today’s environment. Enable customers to take control and manage large balances with payment plans tailored in an experience to meet their individual needs. Paymentus provides payment plans based on your business rules to help improve revenue collection while offering consumers financial flexibility.

Traditional billing and payment methods are being challenged by telecom subscribers’ demand for more payment options and greater satisfaction when paying their bills and communicating with their provider. Join us as we cover customer-centric payment solutions like digital wallets, chatbots, text, and more to serve all your customer demographics for reduced call-center traffic, increased satisfaction and retention, and more on-time payments.

Our patented Secure Service® technology protects both your enterprise and its customers from common security compromises associated with agent-assisted transactions. This unique technology ensures that payments made over the phone can be taken safely and securely, even if your customer service staff is currently remote.