Pay-by-text
Meet customers where they are — on their devices
The fastest way to go paperless
Over 80% of Americans text regularly. Why not offer payments straight from their incoming messages? Your customers will appreciate the convenience, and your business will benefit from fewer delinquencies and shortened DSO.
Here’s how it works: Paymentus Pay-by-Text allows your customers to opt-in to receive a text message containing their current balance and due date. With a one-word response, customers can instantly pay their bill from the credit card, debit card or bank account information they have securely stored in their user profile. Just as quickly, they’ll receive a text back confirming receipt.
Pay-by-Text Benefits
MOBILE-FIRST CAPABILITIES
MOBILE-FIRST CAPABILITIES
Attracts mobile-first and mobile-only users who can pay fast and digitally from a text.
PAPERLESS ADOPTION
PAPERLESS ADOPTION
Promotes adoption of eBills by offering extended capabilities not available with printed statements.
CUSTOMER SATISFACTION
CUSTOMER SATISFACTION
Improves satisfaction by giving customers greater control over how they receive and pay bills.
ON-TIME PAYMENTS
ON-TIME PAYMENTS
Simplifies bill payment process to reduce late payments and speed receivables.
EXPLORE MORE CAPABILITIES
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Autopay
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Call Center & Secure Service®
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Chatbot
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
Customer Communication
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Disbursements
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
EBilling & Presentment
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Mobile
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
One-Time Payment
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Pay-by-Email
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Phone Payments & IVR
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Point-of-Sale & Kiosks
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Self-Service Portal
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.