Phone Payments & IVR
Reduce call volume and free up staff with automated phone payments
A proven call flow, with payments in two minutes or less
Almost half of all customer service calls are balance inquiries and requests to make a payment. Real-time, interactive voice response (IVR) steps in to answer these calls with the most up-to-date information at hand. Customers can hear their balance and due dates, confirm their last payment amounts and make payments by credit/debit card or eCheck — without tying up call center resources.
When combined with our outbound notification module, IVR is particularly effective in bringing past-due balances up to date and reducing delinquencies. Both inbound IVR and outbound notifications are native components of our unified platform, relieving your business of costly hardware and software expenses.
Phone payments & IVR Benefits
REDUCED CSR BURDEN
REDUCED CSR BURDEN
Removes 100% of phone payments to call centers, enabling CSRs to focus on greater customer service.
ON-TIME PAYMENTS
ON-TIME PAYMENTS
Gives customers a convenient self-service option proven to increase responsiveness and reduce delinquencies.
IMPROVED RESPONSE RATES
IMPROVED RESPONSE RATES
Boosts customer service response rates without adding staff.
PCI COMPLIANCE
PCI COMPLIANCE
Ensures Level 1 PCI Compliance.
EXPLORE MORE CAPABILITIES
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Autopay
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Call Center & Secure Service®
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Chatbot
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
Customer Communication
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Disbursements
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
EBilling & Presentment
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Mobile
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
One-Time Payment
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Pay-by-Email
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Pay-by-Text
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Point-of-Sale & Kiosks
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Self-Service Portal
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.