From taxes to tickets, the Paymentus billing, presentment and payment platform helps local, state and federal government agencies of all shapes and sizes maximize collections, on-time payments and staff efficiency — all while keeping citizens satisfied.
Agency-Wide Government Payments
Increase citizen convenience while eliminating multi-vendor hassles when it comes to your billing and payment operations across all departments, from permits to citations. Our all-in-one platform gives citizens the power to pay a range of municipal, state and federal government bills how they like, when they like, with more payment channels and methods than any other vendor, mobile-first technology and an intuitive self-service portal.
Paymentus delivers a robust suite of traditional and digital payment options to cater to every citizen's payment preference. From ACH, cash and credit card payments over the phone to modern digital wallet payments processed through text or chatbot, our platform is designed for greater operational efficiency and convenience.
Improve administrative visibility and reconciliation with a single view into all payment types (e.g., debit, credit, ACH, digital wallets, etc.) and payment channels (e.g., web, IVR, etc.).
Give citizens modern payment channels including text, mobile apps and a responsive website. Our self-service portal also makes it easy to set up AutoPay, save payment information, link multiple accounts, review past payment history and more.
Remove compliance burdens with a fully hosted, Level 1 PCI compliant solution. Paymentus handles 100% of the software, devices, processes and necessary compliance requirements.
Expand your ability to serve all citizens with advanced cash payment options. Digitized cash payments allow unbanked and underbanked citizens to pay bills at leading retailers, with transactions instantly accepted and digitally tracked.
Our previous provider had limited capabilities, and we chose Paymentus for their “big picture solution.” Now we’re accepting more secure payments across one integrated network... and seeing significant growth in customers who choose to AutoPay.”
– Cobb County Water, Customer Service Division Manager
Case Study
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.
Paymentus is proud to be named the "Best in Class" electronic billing and payment vendor by Aite-Novarica, a leading financial consultancy. That’s great news for the millions who depend on us for their bill payment and money movement needs, and even better news for you.
Let's talk! Our government billing experts will show how we can help you seamlessly migrate to a single, holistic solution that makes payments simple for citizens.
