Call Center & Secure Service®
Patented protection for phone-based payments
Level 1 PCI-compliant technology you can count on
Secure Service® removes the significant risks and non-compliance issues associated with live phone payments. Our PCI-compliant technology keeps sensitive information protected while maintaining the support and troubleshooting benefits of a real-time employee and bill-payer interaction.
Payment card details are entered by the user, concealed from the agent and transmitted through your system securely, removing your compliance burden.
Call Center & Secure Service® Benefits
PCI COMPLIANCE
PCI COMPLIANCE
Removes your business from PCI scope.
PII SAFEGUARDS
PII SAFEGUARDS
Prevents employees from seeing or hearing sensitive banking information.
CARD DATA PROTECTION
CARD DATA PROTECTION
Isolates all phone systems and networks from the capture, transmission and storage of card data.
FULLY HOSTED
FULLY HOSTED
Hosted within the Paymentus platform with no additional equipment/software required.
HIGHLY COMPATIBLE
HIGHLY COMPATIBLE
Compatible with nearly all phone systems and call center configurations.
CONVENIENT & SAFE
CONVENIENT & SAFE
Satisfies the preferences of customers who favor IVR payments – without making you susceptible to fraud.
EXPLORE MORE CAPABILITIES
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Autopay
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Chatbot
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
Customer Communication
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Disbursements
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
EBilling & Presentment
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Mobile
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
One-Time Payment
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Pay-by-Email
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Pay-by-Text
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Phone Payments & IVR
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Point-of-Sale & Kiosks
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Self-Service Portal
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.