Self-Service Portal
Put your customers in total control
An intuitive, omni-channel experience
Enhance your customer experience with a mobile optimized portal that lets bill payers do more while freeing up your internal staff to focus on other, more pressing tasks. The Paymentus Self-Service Portal gives your customers the ability to view their account, quickly and securely manage online billing and payment settings, and access statement and payment histories.
With secured, saved payment information, customers only enter their payment information once. They can also sign up for email and text reminders, manage paperless settings, make a one-time payment, schedule a future payment or set up recurring payment options by credit card, debit card or electronic check.
SERVICE BEYOND PAYMENTS
Go beyond billing, payment and communication with the X3 analytics add-on. This advanced capability integrates invaluable data resources directly into the bill-payment experience, helping your customers best track and manage every aspect of their account. View the X3 overview to see how Paymentus combines data and intuitive billing to deliver the ultimate customer experience.
Self-Service Benefits
MOBILE-ACCESSIBLE
MOBILE-ACCESSIBLE
Maximizes digital adoption by making intuitive, consistent UX conveniently available across web and mobile.
FULLY COMPATIBLE
FULLY COMPATIBLE
Allows self-service portal to seamlessly integrate or stand alone within your organization’s existing website.
REDUCED CALL VOLUMES
REDUCED CALL VOLUMES
Delivers intuitive self-service digital experience proven to reduce customer service calls.
CUSTOMER SATISFACTION
CUSTOMER SATISFACTION
Improves satisfaction by giving customers more ways to pay and view their bills.
PCI COMPLIANCE
PCI COMPLIANCE
Protects and stores transactions within the Paymentus Level 1 PCI-Certified platform.
EXPLORE MORE CAPABILITIES
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Autopay
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Call Center & Secure Service®
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Chatbot
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
Customer Communication
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Disbursements
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
EBilling & Presentment
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Mobile
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
One-Time Payment
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Pay-by-Email
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Pay-by-Text
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Phone Payments & IVR
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Point-of-Sale & Kiosks
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.