Make it easy for customers to pay their monthly wireless, wireline phone, broadband and cable bills with next-generation, digital-first billing and payments from Paymentus. Our award-winning electronic billing and payment platform (EBPP) reduces call volumes, increases on-time payments and delivers superior service at every turn.
Digital First Payments
Satisfied subscribers are loyal subscribers. Our omnichannel payment options, convenient bill reminders and popular alternative payment methods, including PayPal and Walmart in-store pay deliver a superior experience at every turn. The proof? When Shentel switched to our cloud-based platform, its Net Promoter Score increased by 40%, with customer satisfaction scores improving to 96%!
View the Top 5 Reasons to Review Your Billing & Payment Strategy >
From eBilling and paper suppression to autopay and digital wallets, our real-time, cloud-based digital billing and payment solution delivers modern payment options with maximum stability to help reduce costs and drive customer adoption.
Give subscribers modern payment options that reflect your high-end offerings. Satisfy any payment preference with methods that include traditional ACH and debit via web and IVR, to digital wallets including PayPal and Venmo.
Deliver total billing clarity and intuitive payment options such as IVR, AutoPay, pay-by-text and a self-service portal, saving time spent on payments for both your subscribers and your staff.
Allow subscribers to take advantage of real-time payments through the Instant Payment Network®, while you gain real-time reporting and next-day funding capabilities.
Access all the benefits of our platform through a single integration that easily works with your existing billing support system (BSS).
Giving customers multiple payment options and providing accurate information ensures that [our] customers’ payments experience is the best in the industry. Partnering with Paymentus gave us a platform to exceed customer expectations.”
– Elaine Cheng, Chief Information Officer, Shentel
Case Study
Industry Report
Discover the top billing and payment challenges facing today’s communications service providers and how expanded payment options, cash bill pay capabilities, self-service options and more create the ideal subscriber experience.
Our unified platform delivers next-generation capabilities that are proven to accelerate revenue realization, simplify payment operations and improve the customer experience.
Give customers the ability to easily manage future payments. With outbound notifications and a user-friendly interface with plenty of options, we make more timely payments possible.
Patented, Level 1 PCI compliant technology protects phone-based payments. You’ll never have to worry about susceptibility to fraud or your employees interacting with sensitive banking information — we take care of it all with no additional equipment required.
Our advanced AI and machine-learning capabilities make it possible to answer customer questions morning, noon and night. We’ll configure to your brand’s personality and your compliance requirements.
With advanced notifications and alerts, you can reduce delinquencies by up to 50%. Deepen customer relationships — and ease fears of missing a payment — by reaching out via the channel they prefer, whether that’s voice, text or email.
Create efficiency for you and your customers. Our streamlined disbursements eliminate paper, costs and delays from check-based environments so you can simplify operations.
Our thoughtfully designed funnel can help even the most eBilling-resistant customer make the switch. Our user-friendly options accommodate all kinds of customer preferences, driving higher digital adoption rates. And when customers choose more convenient online options, you save significant money on postage and print.
Join the digital age with solutions for mobile-first customers that work across iOS and Android devices. With multiple options to pay by text, email or IVR, you can maximize adoption of your paperless services and more easily meet customers where they are: on their phones.
Our one-and-done solution allows customers to instantly pay bills and access key information without creating an account. We integrate with your existing portal to improve customer satisfaction and increase timely payments.
Email continues to be a dominant form of digital communication … and now customers can pay bills without exiting their inbox. We offer traditional bill-ready email that links to your site, as well as “Smart PDFs” that allow customers to pay within the PDF itself.
Offer payments straight from your customers’ incoming messages. They’ll appreciate the convenience. You’ll appreciate fewer delinquencies and a shortened DSO. It’s a win-win that will reduce late payments while increasing customer satisfaction.
Reduce calls to customer service with real-time, interactive voice response (IVR). Free up your staff while IVR answers common questions with the most up-to-date information at hand.
Kiosks make automated, unassisted payments easy. Our highly intuitive display can serve as an extension of your brand … and familiarize customers with a digital interface so that they’re eventually comfortable shifting to web and mobile payment options.
Put your customers in the driver’s seat with a mobile-optimized portal that lets them manage their account more effectively. Our convenient services won’t just make bill payers self-sufficient … they’ll also reduce their calls to customer service.
Let's talk! Find out why more communication service providers are switching to Paymentus. Schedule a demo to see for yourself how Paymentus can deliver more payment options, more stability, and less downtime, along with a suite of payment solutions tailored to your industry needs.
